AgedCareAtlas

Willoughby Retirement Hostel

1 Warrah St, Chatswood NSW 2067, Australia

★★★★★ 5/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.
Type
Residential aged care
Operator
not for profit
Established
1971
  • respite

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Willoughby Retirement Hostel is a boutique 26-studio-apartment residential aged care facility at 1 Warrah Street, Chatswood NSW, operated by the not-for-profit Willoughby Retirement Community Association (WRCA), a charity established in 1971 by Willoughby City Council. The hostel holds the maximum 5-star My Aged Care rating — currently the only 5-star rated aged care home in northern Sydney — and carries maximum 3-year accreditation through to February 2028. Each studio apartment features a large ensuite bathroom and balcony overlooking Muston Park or Scotts Creek, across four floors served by two lifts, with 40 government-funded residential care places including respite care of up to nine weeks per year. The facility employs 45 staff including 10 registered nurses, and offers on-site amenities such as a hairdressing salon, dining room, activity and games areas, library with large-print books, and regular visiting musicians and podiatrists. The maximum Refundable Accommodation Deposit (RAD) is $758,000; the broader campus also includes 52 independent-living self-care apartments for those seeking a less supported retirement lifestyle.

Amenities

  • hairdresser
  • garden
  • library
  • communal lounge
  • activity room
  • outdoor areas
  • BBQ area
  • private dining

Activities & lifestyle

  • music
  • bingo
  • movie nights
  • social events

Allied health services

podiatry

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

5/5

Residents' experience

5/5

Compliance

5/5

Staffing

4/5

Quality measures

Care time delivered: 195 minutes per resident per day (target 178), of which 74 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

This provider publishes fee information on their website.

RAD range: up to $758,000

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