Arcare Aged Care Helensvale St James
40 Helensvale Rd, Helensvale QLD 4212, Australia
Run by Arcare · 57 homes
Google reviewers rate this 3.7★ (9 reviews)
- Type
- Residential aged care
- Operator
- for profit
- respite
- dementia
- palliative
Arcare Helensvale St James is a premium residential aged care facility located at 40 Helensvale Rd, Helensvale on Queensland's Gold Coast, offering residential, respite, dementia, and palliative care. The residence features Mediterranean-inspired architecture with a piazza-style courtyard and alfresco café designed to evoke the ambience of Florence. Communal amenities include a hair salon, theatre, private dining room, well-equipped gym, manicured gardens, and intimate lounge rooms. Chef-prepared fresh daily meals are tailored to individual preferences, and residents are engaged through local church groups, cultural event days, armchair travel experiences, and seasonal celebrations. Arcare's Relationship-First Approach underpins all care, with a commitment to ageing in place as residents' needs evolve.
Amenities
- ✓ cafe
- ✓ hairdresser
- ✓ cinema
- ✓ private dining
- ✓ gym
- ✓ garden
- ✓ communal lounge
- ✓ activity room
Activities & lifestyle
- ✓ bus outings
- ✓ cultural activities
- ✓ social events
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
2/5
Residents' experience
5/5
Compliance
3/5
Staffing
3/5
Quality measures
Care time delivered: 219 minutes per resident per day (target 214), of which 45 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- Directions - To revise Plans for Continuous Improvements (PCI)
Fees
Fees not publicly disclosed by this provider.
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