AgedCareAtlas
Arcare Aged Care Helensvale St James — aged care facility

Arcare Aged Care Helensvale St James

40 Helensvale Rd, Helensvale QLD 4212, Australia

Run by Arcare · 57 homes

My Aged Care government rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.7★ (9 reviews)

Type
Residential aged care
Operator
for profit
  • respite
  • dementia
  • palliative

Arcare Helensvale St James is a premium residential aged care facility located at 40 Helensvale Rd, Helensvale on Queensland's Gold Coast, offering residential, respite, dementia, and palliative care. The residence features Mediterranean-inspired architecture with a piazza-style courtyard and alfresco café designed to evoke the ambience of Florence. Communal amenities include a hair salon, theatre, private dining room, well-equipped gym, manicured gardens, and intimate lounge rooms. Chef-prepared fresh daily meals are tailored to individual preferences, and residents are engaged through local church groups, cultural event days, armchair travel experiences, and seasonal celebrations. Arcare's Relationship-First Approach underpins all care, with a commitment to ageing in place as residents' needs evolve.

Amenities

  • ✓ cafe
  • ✓ hairdresser
  • ✓ cinema
  • ✓ private dining
  • ✓ gym
  • ✓ garden
  • ✓ communal lounge
  • ✓ activity room

Activities & lifestyle

  • ✓ bus outings
  • ✓ cultural activities
  • ✓ social events

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

2/5

Residents' experience

5/5

Compliance

3/5

Staffing

3/5

Quality measures

Care time delivered: 219 minutes per resident per day (target 214), of which 45 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Directions - To revise Plans for Continuous Improvements (PCI)

Fees

Fees not publicly disclosed by this provider.

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