AgedCareAtlas

Francis of Assisi Home

2 Dupuy St, West Mackay QLD 4740, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.1★ (8 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • respite
  • palliative

Francis of Assisi Home in West Mackay is a Catholic residential aged care facility operated by a religious order or Catholic not-for-profit in the Mackay region, providing faith-informed residential and palliative care for older adults in Queensland's sugarcane capital. The home's Franciscan name suggests a connection to the Franciscan order's tradition of compassionate service to the poor and vulnerable, with a spiritual approach to care informed by Catholic values of dignity, compassion, and community. West Mackay's position in the heart of the Pioneer Valley sugar industry provides a tropical Queensland setting close to Mackay's city services and the Pioneer River.

Amenities

  • garden
  • hairdresser
  • chapel
  • communal lounge
  • library

Activities & lifestyle

  • music therapy
  • exercise classes
  • social events
  • art
  • gardening

Allied health services

physio podiatry ot dietitian

24/7 nursing on-site

Cultural & language fit

Languages
English
Affiliation
Catholic

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

1/5

Staffing

5/5

Quality measures

Care time delivered: 184 minutes per resident per day (target 207), of which 35 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.