AgedCareAtlas

Ozcare St Elizabeth Villa - Mackay

15 Charlotte St, West Mackay QLD 4740, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.3★ (4 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • respite
  • dementia

Ozcare St Elizabeth Villa is a residential aged care facility located in West Mackay, 5 km from the city centre with sweeping views of the Botanic Gardens and close to Mackay Base Hospital. The facility offers permanent residential care, residential respite care, dementia-friendly aged care in secure wings, and couples accommodation, with a strong family-focused approach. It provides 24-hour nursing care with registered nurses on duty at all times, five nutritious meals daily prepared on-site, landscaped gardens with walking paths, and a comprehensive activities programme including bus outings, concerts, exercise classes, and arts and crafts. The facility features multiple common areas as well as intimate dining and sitting areas for private family visits.

Amenities

  • cafe
  • garden
  • outdoor areas
  • communal lounge
  • activity room
  • library

Activities & lifestyle

  • bus outings
  • exercise classes
  • art
  • music

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

2/5

Staffing

1/5

Quality measures

Care time delivered: 200 minutes per resident per day (target 215), of which 50 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Directions - To revise Plans for Continuous Improvements (PCI)

Fees

Fees not publicly disclosed by this provider.