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Bolton Clarke, The Ashley, Reservoir - Residential Aged Care — aged care facility

Bolton Clarke, The Ashley, Reservoir - Residential Aged Care

17-21 Ashley St, Reservoir VIC 3073, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.3★ (18 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • respite
  • dementia

The Ashley is a Bolton Clarke residential aged care home located at 17-21 Ashley St, Reservoir VIC 3073. The home provides high-quality individualised care in a friendly, secure and comfortable environment, with a registered nurse on duty 24/7. Care options include permanent residential aged care, specialist dementia care, and respite care. Bolton Clarke is one of Australia's largest not-for-profit aged care providers, and The Ashley reflects their broader commitment to positive ageing and wellbeing. The facility's multilingual website interface — covering Arabic, Chinese, Croatian, Greek, Hindi, Italian, Macedonian, Polish, Russian, and Vietnamese — indicates strong support for culturally and linguistically diverse residents.

Cultural & language fit

Languages
English, Arabic, Chinese, Croatian, Greek, Hindi, Italian, Macedonian, Polish, Russian, Vietnamese

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

4/5

Compliance

4/5

Staffing

3/5

Quality measures

Care time delivered: 231 minutes per resident per day (target 216), of which 48 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.

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