The Good Shepherd Townsville
565 University Rd, Annandale QLD 4814, Australia
Google reviewers rate this 3.8★ (9 reviews)
- Type
- Residential aged care
- Operator
- not for profit
- Nursing
- 24/7
The Good Shepherd Townsville in Annandale is a residential aged care facility operated by TGS Homes (The Good Shepherd), a not-for-profit organisation providing community housing and aged care services across North Queensland. The facility delivers permanent residential care and dementia support in a calm, home-like environment in Townsville's inner-south suburb of Annandale, close to the Townsville CBD and major healthcare facilities. TGS Homes' commitment to affordable, compassionate care ensures that older Townsville residents from all backgrounds have access to quality residential support.
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
4/5
Residents' experience
5/5
Compliance
4/5
Staffing
3/5
Quality measures
Care time delivered: 226 minutes per resident per day (target 211), of which 46 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- Directions - To revise Plans for Continuous Improvements (PCI)
Fees
Fees not publicly disclosed by this provider.
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