Hailey House Hostel
701/703 Norman St, Ballarat North VIC 3350, Australia
Run by Grampians Health · 15 homes
Google reviewers rate this 2.5★ (4 reviews)
- Type
- Residential aged care
- Operator
- government
- Nursing
- 24/7
- respite
- dementia
- palliative
Hailey House is a modern, light-filled 60-bed residential aged care home in Ballarat North, operated by Grampians Health. It is arranged as three houses, each containing 20 large single rooms with private ensuites, built-in wardrobes, bay windows and garden views, and each with its own lounge, kitchen and restaurant-style dining area. The home offers long-term residential, palliative, short-term respite and dementia care, with a registered nurse managing care at all times. Features include landscaped gardens with walking paths, two shaded outdoor areas (one with gas BBQ facilities), a purpose-built activities room, and family gathering spaces; it sits close to shops and public transport with off-street visitor parking at the rear. Fees can be paid by refundable deposit, daily payment or a combination, and allied health services such as dietetics and speech pathology can be provided on-site.
Amenities
- ✓ garden
- ✓ BBQ area
- ✓ communal lounge
- ✓ activity room
- ✓ outdoor areas
- ✓ hairdresser
Activities & lifestyle
- ✓ gardening
- ✓ social events
Allied health services
✓ 24/7 nursing on-site
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
3/5
Residents' experience
5/5
Compliance
4/5
Staffing
3/5
Quality measures
Care time delivered: 209 minutes per resident per day (target 207), of which 55 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- None current
Fees
This provider publishes fee information on their website.
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