AgedCareAtlas

Hailey House Hostel

701/703 Norman St, Ballarat North VIC 3350, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 2.5★ (4 reviews)

Type
Residential aged care
Operator
government
Nursing
24/7
  • respite
  • dementia
  • palliative

Hailey House is a modern, light-filled 60-bed residential aged care home in Ballarat North, operated by Grampians Health. It is arranged as three houses, each containing 20 large single rooms with private ensuites, built-in wardrobes, bay windows and garden views, and each with its own lounge, kitchen and restaurant-style dining area. The home offers long-term residential, palliative, short-term respite and dementia care, with a registered nurse managing care at all times. Features include landscaped gardens with walking paths, two shaded outdoor areas (one with gas BBQ facilities), a purpose-built activities room, and family gathering spaces; it sits close to shops and public transport with off-street visitor parking at the rear. Fees can be paid by refundable deposit, daily payment or a combination, and allied health services such as dietetics and speech pathology can be provided on-site.

Amenities

  • garden
  • BBQ area
  • communal lounge
  • activity room
  • outdoor areas
  • hairdresser

Activities & lifestyle

  • gardening
  • social events

Allied health services

speech dietitian

24/7 nursing on-site

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

4/5

Staffing

3/5

Quality measures

Care time delivered: 209 minutes per resident per day (target 207), of which 55 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

This provider publishes fee information on their website.