AgedCareAtlas
Southern Cross Care Home Care Services — aged care facility

Southern Cross Care Home Care Services

45 Barcom St, Merrylands NSW 2160, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.0★ (4 reviews)

Type
Home care
Operator
not for profit

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Southern Cross Care (NSW & ACT) is a home care services provider operating across New South Wales and the Australian Capital Territory, helping older people remain independent in their own homes. They offer Support at Home services funded through three pathways: the Commonwealth Home Support Programme for entry-level needs, government-funded Support at Home Packages across eight levels of care including dementia support, and private self-funded arrangements. Services span daily living tasks such as cleaning, meal assistance, and transport, through to clinical care including nursing, physiotherapy, and allied health support. The organisation is transitioning clients to the new Support at Home program commencing 1 November 2025, in line with the new Aged Care Act. A price list is publicly available on their website.

Allied health services

physio other

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

3/5

Staffing

4/5

Quality measures

Care time delivered: 227 minutes per resident per day (target 224), of which 47 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

This provider publishes fee information on their website.

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