Southern Cross Care Home Care Services
45 Barcom St, Merrylands NSW 2160, Australia
Google reviewers rate this 3.0★ (4 reviews)
- Type
- Home care
- Operator
- not for profit
Southern Cross Care (NSW & ACT) is a home care services provider operating across New South Wales and the Australian Capital Territory, helping older people remain independent in their own homes. They offer Support at Home services funded through three pathways: the Commonwealth Home Support Programme for entry-level needs, government-funded Support at Home Packages across eight levels of care including dementia support, and private self-funded arrangements. Services span daily living tasks such as cleaning, meal assistance, and transport, through to clinical care including nursing, physiotherapy, and allied health support. The organisation is transitioning clients to the new Support at Home program commencing 1 November 2025, in line with the new Aged Care Act. A price list is publicly available on their website.
Allied health services
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
4/5
Residents' experience
5/5
Compliance
3/5
Staffing
4/5
Quality measures
Care time delivered: 227 minutes per resident per day (target 224), of which 47 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- Notice of Non-Compliance (NCN)
Fees
This provider publishes fee information on their website.
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