AgedCareAtlas

Bupa Aged Care Glenvale

357-383 McDougall St, Toowoomba City QLD 4350, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.9★ (28 reviews)

Type
Residential aged care
Operator
for profit
Nursing
24/7
  • respite
  • dementia
  • palliative

Bupa Glenvale is a modern residential aged care home set on two hectares in Toowoomba, Queensland, around 5km west of the town centre. It offers residential, respite, dementia and palliative care, including a secure dementia support community with its own enclosed garden. Private rooms range from 15 sqm to 17 sqm and come with ensuite or shared-ensuite bathrooms, a registered nurse on site 24 hours a day and a nurse-call system. Communal spaces include landscaped courtyards, a pergola, a café, a chapel, a library and a hair salon, and the home holds a reported 95% overall satisfaction score. Lifestyle programs cover cultural and spiritual activities, cognitive puzzles, exercise sessions, community events, movies and intergenerational programs.

Amenities

  • hairdresser
  • cafe
  • chapel
  • garden
  • library
  • BBQ area
  • communal lounge
  • outdoor areas

Activities & lifestyle

  • exercise classes
  • social events
  • movie nights
  • cultural activities

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

2/5

Staffing

1/5

Quality measures

Care time delivered: 203 minutes per resident per day (target 222), of which 45 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.