AgedCareAtlas
Glengollan Village — aged care facility

Glengollan Village

97 Underwood Rd, Ferntree Gully VIC 3156, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.7★ (10 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • palliative

Glengollan Village is a residential aged care and retirement living community set on 12 acres of established gardens in Ferntree Gully, Victoria, with views of the Dandenong Ranges. The aged care facility provides the full range of accommodation with qualified care staff on duty 24 hours a day. Residents enjoy freshly prepared daily meals, meaningful social activities, and access to a 1950s-themed on-site café called Alby's Café. The facility has a strong reputation for palliative care, with family testimonials highlighting compassionate end-of-life support. A volunteer programme, spiritual support visits, and community events reflect a strong focus on social connection and wellbeing.

Amenities

  • cafe
  • garden
  • BBQ area
  • communal lounge

Activities & lifestyle

  • social events
  • cultural activities

Allied health services

other

24/7 nursing on-site

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

2/5

Staffing

1/5

Quality measures

Care time delivered: 208 minutes per resident per day (target 207), of which 40 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Directions - To revise Plans for Continuous Improvements (PCI)

Fees

Fees not publicly disclosed by this provider.