AgedCareAtlas
Palm Lake Care Toowoomba — aged care facility

Palm Lake Care Toowoomba

149 Hogg St, Cranley QLD 4350, Australia

Run by Palm Lake Care Operations · 7 homes

My Aged Care government rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.0★ (11 reviews)

Type
Residential aged care
Operator
for profit
Nursing
24/7
  • palliative
  • respite

Palm Lake Care Toowoomba is a luxury residential aged care community located at Gate 2, 149 Hogg Street, Cranley (Toowoomba), QLD 4350, situated next door to the Toowoomba Palm Lake Resort independent living village. The all-ground-level home offers spacious 30m² single suites with private ensuites, courtyards or balconies opening onto manicured parklands, and provides 24/7 care supported by registered nurses, enrolled nurses and personal carers. Care types include permanent residential aged care and palliative care for existing residents, while residential respite is offered only on a limited, non-routine basis. On-site amenities are extensive, including a café, hair and beauty salon, movie theatre, library, community BBQ areas, lawn bowls green and a guest suite. An additional services fee applies to residents admitted before 1 November 2025, covering enhanced lifestyle and dining options.

Amenities

  • ✓ hairdresser
  • ✓ cafe
  • ✓ cinema
  • ✓ library
  • ✓ garden
  • ✓ BBQ area
  • ✓ private dining
  • ✓ outdoor areas

Activities & lifestyle

  • ✓ music
  • ✓ gardening
  • ✓ social events
  • ✓ bus outings

Allied health services

physio ot speech

✓ 24/7 nursing on-site

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

3/5

Compliance

5/5

Staffing

3/5

Quality measures

Care time delivered: 236 minutes per resident per day (target 207), of which 72 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Requirement to Agree

Fees

This provider publishes fee information on their website.

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