Mercy Place East Melbourne
22 Verona Ln, East Melbourne VIC 3002, Australia
Run by Mercy Health · 30 homes
Google reviewers rate this 3.6★ (22 reviews)
- Type
- Residential aged care
- Operator
- not for profit
- respite
Mercy Place East Melbourne is a Catholic residential aged care home located at 22 Verona Lane, East Melbourne VIC 3002, operated by Mercy Health and founded by the Sisters of Mercy. The home offers a cosmopolitan inner-city lifestyle with a sensory courtyard, rooftop terrace, and easy access to cinemas, cafes, art galleries, and shopping precincts nearby. Care is described as personalised and individualised, with a focus on maintaining normal daily life while supporting personal achievements and outings. In-house lifestyle offerings include poetry readings, visiting artists, harp therapy, and music and entertainment. A special respite offer is available (four weeks for the price of two, subject to terms and conditions).
Amenities
- ✓ garden
- ✓ outdoor areas
Activities & lifestyle
- ✓ music
- ✓ art
- ✓ social events
Cultural & language fit
- Affiliation
- Catholic
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
3/5
Residents' experience
5/5
Compliance
5/5
Staffing
2/5
Quality measures
Care time delivered: 234 minutes per resident per day (target 220), of which 63 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- Notice of Non-Compliance (NCN)
Fees
Fees not publicly disclosed by this provider.
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