AgedCareAtlas
Mercy Place East Melbourne — aged care facility

Mercy Place East Melbourne

22 Verona Ln, East Melbourne VIC 3002, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.7★ (20 reviews)

Type
Residential aged care
Operator
not for profit
  • respite

Mercy Place East Melbourne is a Catholic residential aged care home located at 22 Verona Lane, East Melbourne VIC 3002, operated by Mercy Health and founded by the Sisters of Mercy. The home offers a cosmopolitan inner-city lifestyle with a sensory courtyard, rooftop terrace, and easy access to cinemas, cafes, art galleries, and shopping precincts nearby. Care is described as personalised and individualised, with a focus on maintaining normal daily life while supporting personal achievements and outings. In-house lifestyle offerings include poetry readings, visiting artists, harp therapy, and music and entertainment. A special respite offer is available (four weeks for the price of two, subject to terms and conditions).

Amenities

  • garden
  • outdoor areas

Activities & lifestyle

  • music
  • art
  • social events

Cultural & language fit

Affiliation
Catholic

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

5/5

Staffing

2/5

Quality measures

Care time delivered: 234 minutes per resident per day (target 220), of which 63 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

Fees not publicly disclosed by this provider.