AgedCareAtlas
Heiden Park Lodge — aged care facility

Heiden Park Lodge

16 Matthews St, Carramar NSW 2163, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.4★ (29 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • respite
  • dementia

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This facility offers residential aged care, dementia support, and respite care in a welcoming and homely setting. Residents live in modern, spacious single bedrooms, each with its own ensuite bathroom. A distinctive feature is the Goff Wing, which provides a culturally sensitive environment for residents of Asian background, complete with tailored activities, appropriate decor, and in-house Asian cooking. Operated by UPA of NSW Ltd, a not-for-profit organisation, this home in the leafy Western Sydney suburb of Carramar accommodates 85 residents.

Amenities

  • ✓ library
  • ✓ lounge
  • ✓ garden
  • ✓ hairdresser

Activities & lifestyle

  • ✓ bingo
  • ✓ reminiscence therapy
  • ✓ art
  • ✓ pet therapy
  • ✓ music
  • ✓ dance
  • ✓ religious services
  • ✓ outings

Allied health services

physio podiatry

✓ 24/7 nursing on-site

Cultural & language fit

Cultural focus
Asian

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

5/5

Staffing

3/5

Quality measures

Care time delivered: 243 minutes per resident per day (target 222), of which 53 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.

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