AgedCareAtlas
TLC The Heights Residential Aged Care — aged care facility

TLC The Heights Residential Aged Care

39/41 Mitcham Rd, Donvale VIC 3111, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.1★ (28 reviews)

Type
Residential aged care
Operator
for profit

TLC The Heights is a stylish and refined residential aged care home located at 39-41 Mitcham Road in the leafy eastern Melbourne suburb of Donvale, operated by TLC Healthcare. The facility is conveniently situated near shops and public transport and offers a comprehensive range of senior care services for older people seeking quality nursing home and aged care options. TLC Healthcare operates a broad network of integrated services, including medical centres and a café and bar, which may be available to residents. Staff at the Donvale location speak an extensive range of languages, including Albanian, Amharic, Cantonese, English, French, German, Gujarati, Italian, Mandarin, Tamil, and Urdu.

Amenities

  • cafe

Cultural & language fit

Languages
Albanian, Amharic, Cantonese, English, French, German, Gujarati, Italian, Mandarin, Tamil, Urdu

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

2/5

Staffing

3/5

Quality measures

Care time delivered: 222 minutes per resident per day (target 220), of which 42 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.

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