AgedCareAtlas
Southern Cross Care St Francis' Residential Care — aged care facility

Southern Cross Care St Francis' Residential Care

122 Hyatts Rd, Plumpton NSW 2761, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.
Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • dementia
  • palliative

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St Francis' Residential Care is a 50-unit aged care home operated by Southern Cross Care (NSW & ACT), situated at 122 Hyatts Road in Plumpton, directly adjacent to Plumpton Marketplace shopping centre. The single-level building ensures easy wheelchair and walker access, with all residents accommodated in private single suites featuring ensuite bathrooms, air conditioning, garden views, and individual patios. Care staff are on-site 24 hours a day, seven days a week, with services spanning dementia care, palliative and end-of-life care, physiotherapy, occupational therapy, speech therapy, and podiatry. Residents have access to a rich lifestyle programme including music therapy, arts and crafts, bus excursions, exercise classes, and regular social events. Facilities include a chapel, hair and beauty salon, activity room, courtyards, and gardens, with a bus stop just 50 metres away and Mount Druitt Hospital two kilometres from the home.

Amenities

  • hairdresser
  • chapel
  • garden
  • communal lounge
  • activity room
  • outdoor areas

Activities & lifestyle

  • music
  • music therapy
  • art
  • bingo
  • bus outings
  • exercise classes
  • social events
  • reminiscence therapy

Allied health services

physio ot speech podiatry other

24/7 nursing on-site

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

3/5

Staffing

5/5

Quality measures

Care time delivered: 231 minutes per resident per day (target 226), of which 47 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

This provider publishes fee information on their website.

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