AgedCareAtlas
Arcare Aged Care Surrey Hills — aged care facility

Arcare Aged Care Surrey Hills

18 Florence Rd, Surrey Hills VIC 3127, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 3.8★ (16 reviews)

Type
Residential aged care
Operator
for profit
  • dementia
  • palliative
  • respite

Arcare Surrey Hills is an intimate 51-suite residential aged care facility set among the leafy streets of Melbourne's eastern suburbs, just minutes from Surrey Park and Canterbury Road. The residence offers a quiet, home-like atmosphere with modern interiors and manicured gardens, supported by a caring team known for its warmth and attention to detail. Care services include residential, dementia, palliative, and respite care, delivered through Arcare's Relationship-First Approach that emphasises ageing in place. The smaller scale of the residence supports a peaceful, personalised environment with ample on-site parking for visiting families.

Amenities

  • cafe
  • hairdresser
  • cinema
  • chapel
  • private dining
  • gym
  • communal lounge
  • garden
  • activity room

Activities & lifestyle

  • exercise classes

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

3/5

Staffing

4/5

Quality measures

Care time delivered: 209 minutes per resident per day (target 207), of which 44 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.