Arcare Aged Care Surrey Hills
18 Florence Rd, Surrey Hills VIC 3127, Australia
Google reviewers rate this 3.8★ (16 reviews)
- Type
- Residential aged care
- Operator
- for profit
- dementia
- palliative
- respite
Arcare Surrey Hills is an intimate 51-suite residential aged care facility set among the leafy streets of Melbourne's eastern suburbs, just minutes from Surrey Park and Canterbury Road. The residence offers a quiet, home-like atmosphere with modern interiors and manicured gardens, supported by a caring team known for its warmth and attention to detail. Care services include residential, dementia, palliative, and respite care, delivered through Arcare's Relationship-First Approach that emphasises ageing in place. The smaller scale of the residence supports a peaceful, personalised environment with ample on-site parking for visiting families.
Amenities
- ✓ cafe
- ✓ hairdresser
- ✓ cinema
- ✓ chapel
- ✓ private dining
- ✓ gym
- ✓ communal lounge
- ✓ garden
- ✓ activity room
Activities & lifestyle
- ✓ exercise classes
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
3/5
Residents' experience
5/5
Compliance
3/5
Staffing
4/5
Quality measures
Care time delivered: 209 minutes per resident per day (target 207), of which 44 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- None current
Fees
Fees not publicly disclosed by this provider.
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