AgedCareAtlas
Bupa Aged Care Pottsville — aged care facility

Bupa Aged Care Pottsville

41-51 Ballina St, Pottsville NSW 2489, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.7★ (40 reviews)

Type
Residential aged care
Operator
for profit
  • respite
  • dementia
  • palliative

Bupa Pottsville is a modern residential aged care home located in the Tweed Shire, Northern NSW, set within a peaceful holiday village just a short walk from local beaches. The home provides residential, respite, dementia, and palliative care, including a dedicated secure dementia support community for residents with specialised needs. Outdoors, residents enjoy lush tropical gardens and a sheltered alfresco dining area, while indoors there is an in-house café, art and crafts room, and comfortable lounge and dining spaces. A passionate lifestyle team delivers a broad programme of activities including cultural events, exercise sessions, cognitive activities, community events, and intergenerational programmes. Room options range from 13 to 27 sqm private ensuite rooms across four tiers, as well as a shared companion room, all with air conditioning and a 24-hour nurse call system.

Amenities

  • ✓ cafe
  • ✓ garden
  • ✓ communal lounge
  • ✓ activity room
  • ✓ outdoor areas

Activities & lifestyle

  • ✓ exercise classes
  • ✓ art
  • ✓ social events
  • ✓ movie nights
  • ✓ cultural activities

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

1/5

Staffing

2/5

Quality measures

Care time delivered: 214 minutes per resident per day (target 220), of which 40 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

Fees not publicly disclosed by this provider.

Other homes nearby

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TriCare Hastings Point Retirement Community

2.8 km away

89 Tweed Coast Rd, Hastings Point NSW 2489, Australia

Hastings Point Retirement Community is a resort-style independent living community operated by TriCare, situated at 87-89 Tweed Coast Road, Hastings Point NSW 2489 on the Tweed Coast between the Pacific Ocean and the lush hinterland. The community is designed for active, independent seniors and does not provide residential aged care or nursing services at this location. Residents enjoy a coastal lifestyle with beaches nearby and access to major shops and services in Tweed Heads approximately 30 minutes away. The community offers a wide range of resort-style amenities including swimming pools, a movie theatre, gym and health studio, café, library, croquet and indoor bowls, hairdressing salon, and residents lounge and activity areas.

Retirement living

for profit

Google 4.5 ★

Lifebridge Australia Ltd

14.0 km away

The Cottage, Cudgen Rd, Kingscliff NSW 2487, Australia

Lifebridge Australia Ltd is a not-for-profit community organisation based in Kingscliff, NSW, serving the Tweed Shire, Byron Shire, and South East Queensland regions since 1987. It specialises in home support and community access services rather than residential aged care, delivering Commonwealth Home Support Programme (CHSP), Support At Home, and Home Care Package programs. The organisation also provides NDIS support services, clinical services (wound care, continence care, health assessments), and group activities grounded in Montessori and positive psychology approaches. Lifebridge does not operate a residential aged care facility; its focus is on enabling people to remain living independently in their own homes and community.

not for profit

Google 4.1 ★