Mercy Health Home Care Service Shepparton
25 Graham St, Shepparton VIC 3630, Australia
Run by Goulburn Valley Health · 3 homes
Google reviewers rate this 1.0★ (2 reviews)
- Type
- Residential aged care
- Operator
- not for profit
Mercy Health Home Care Service Shepparton is a home care agency operated by Mercy Health, a Catholic not-for-profit organisation with over 100 years of healthcare experience. Located at 25 Graham Street in Shepparton, Victoria, this service provides in-home support including domestic assistance, personal care, nursing, allied health, dementia support, and respite care. Services are available under multiple government-funded programs (Commonwealth Home Support Programme, Veterans' Home Care, NDIS) as well as self-funded options. Mercy Health Home Care is committed to helping people live independently at home for longer, with staff available for overnight and 24-hour care when needed.
Cultural & language fit
- Affiliation
- Catholic
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
4/5
Residents' experience
5/5
Compliance
5/5
Staffing
1/5
Quality measures
Care time delivered: 318 minutes per resident per day (target 227), of which 157 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- None current
Fees
Fees not publicly disclosed by this provider.
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