AgedCareAtlas
Mercy Health Home Care Service Shepparton — aged care facility

Mercy Health Home Care Service Shepparton

25 Graham St, Shepparton VIC 3630, Australia

★★★★☆ 4/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 1.0★ (2 reviews)

Type
Residential aged care
Operator
not for profit

Mercy Health Home Care Service Shepparton is a home care agency operated by Mercy Health, a Catholic not-for-profit organisation with over 100 years of healthcare experience. Located at 25 Graham Street in Shepparton, Victoria, this service provides in-home support including domestic assistance, personal care, nursing, allied health, dementia support, and respite care. Services are available under multiple government-funded programs (Commonwealth Home Support Programme, Veterans' Home Care, NDIS) as well as self-funded options. Mercy Health Home Care is committed to helping people live independently at home for longer, with staff available for overnight and 24-hour care when needed.

Cultural & language fit

Affiliation
Catholic

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

4/5

Residents' experience

5/5

Compliance

5/5

Staffing

1/5

Quality measures

Care time delivered: 318 minutes per resident per day (target 227), of which 157 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
None current

Fees

Fees not publicly disclosed by this provider.

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