AgedCareAtlas
Estia Health Encounter Bay — aged care facility

Estia Health Encounter Bay

150 Bay Rd, Encounter Bay SA 5211, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.3★ (8 reviews)

Type
Residential aged care
  • respite
  • dementia
  • palliative

Estia Health Encounter Bay is an aged care home located at 150 Bay Road, Encounter Bay, South Australia, just a 10-minute walk from the beach and close to Victor Harbour. It offers long-term residential care, short-term respite care, dementia care, and palliative care services, with a dedicated secure memory support unit for residents requiring additional support. The facility features extensive amenities including a hairdressing salon, cinema room, gym, library, chapel, and multiple dining and lounge areas, with fresh daily meals prepared by an onsite chef. Residents can enjoy landscaped gardens with sensory features, outdoor games areas, barbecue facilities, and regular bus outings. Staff include experienced clinicians and carers who provide comprehensive care tailored to residents' individual needs and interests.

Amenities

  • hairdresser
  • gym
  • chapel
  • garden
  • cinema
  • library
  • BBQ area
  • communal lounge
  • activity room
  • private dining
  • outdoor areas

Activities & lifestyle

  • bus outings
  • social events

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

1/5

Staffing

3/5

Quality measures

Care time delivered: 224 minutes per resident per day (target 225), of which 44 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

Room Max RAD Refundable Accommodation Deposit — a lump sum paid on entry and refunded when the resident leaves. The published figure is the maximum; the agreed price can be lower. Max DAP / day Daily Accommodation Payment — the pay-as-you-go alternative to the lump sum, charged per day. Residents choose a RAD, a DAP, or a mix of both. Size
Companion room Private ensuite · 18 sqm · Air con · Built-in wardrobe · Air conditioning · Toiletries · Bedside table · Adjustable single bed $345,000 $79.68 18 m²
Single room Private ensuite · 18-20 sqm · Air con · Built-in wardrobe · Air conditioning · Toiletries · Bedside table · Adjustable single bed $580,000 $133.96 20 m²

Maximum published prices — means-tested government support can reduce what you actually pay. Source: the provider's published pricing.