CaSPA Care
203 Napier St, South Melbourne VIC 3205, Australia
Google reviewers rate this 4.5★ (58 reviews)
- Type
- Residential aged care
- Operator
- not for profit
- Nursing
- 24/7
- dementia
- palliative
CaSPA Care is a community-established not-for-profit aged care provider operating two homes — Emerald Hill Residence and South Port Home — in South Melbourne and Albert Park, Victoria. Both homes offer residential aged care with 24/7 nursing support, a strong emphasis on resident autonomy, and a pet-friendly environment. The organisation provides dedicated music therapy (including personalised iPod therapy for residents living with dementia), art classes, live performances, bus outings, and intergenerational lifestyle programmes. Lionshare Café, located next door to Emerald Hill Residence at 203 Napier Street, is open to residents, families, and the public. The homes feature wide corridors, lovely gardens, and a warm community atmosphere, and have been noted as operating at capacity.
Amenities
- ✓ cafe
- ✓ garden
- ✓ communal lounge
- ✓ outdoor areas
Activities & lifestyle
- ✓ music therapy
- ✓ art
- ✓ bus outings
- ✓ social events
- ✓ cultural activities
Cultural & language fit
- Cultural focus
- Greek
Quality & compliance
- My Aged Care sub-ratings
-
The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).
3/5
Residents' experience
5/5
Compliance
5/5
Staffing
4/5
Quality measures
Care time delivered: 221 minutes per resident per day (target 196), of which 48 from a registered nurse.
- Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
- Notice of Non-Compliance (NCN)
Fees
| Room | Max RAD Refundable Accommodation Deposit — a lump sum paid on entry and refunded when the resident leaves. The published figure is the maximum; the agreed price can be lower. | Max DAP / day Daily Accommodation Payment — the pay-as-you-go alternative to the lump sum, charged per day. Residents choose a RAD, a DAP, or a mix of both. | Size |
|---|---|---|---|
| Classic located on Level 2 · high quality furniture and fittings · muted wall colours · soft carpet floors · hi lo bed with timber surrounds · matching bedside drawers · upholstered arm chair · quality doonas with designer covers and bed throws | $850,000 | $196.32 | 16 m² |
| Superior located on Level 1 · high quality furniture and fittings · muted wall colours · soft carpet floors · hi lo bed with timber surrounds · matching bedside drawers · upholstered arm chair · quality doonas with designer covers and bed throws | $870,000 | $200.93 | 16 m² |
| Premium located on Level 3 · high quality furniture and fittings · muted wall colours · soft carpet floors · hi lo bed with timber surrounds · matching bedside drawers · upholstered arm chair · quality doonas with designer covers and bed throws | $930,000 | $214.79 | 15 m² |
| Premium Plus located on Level 4 · high quality furniture and fittings · muted wall colours · soft carpet floors · hi lo bed with timber surrounds · matching bedside drawers · upholstered arm chair · quality doonas with designer covers and bed throws | $980,000 | $226.34 | 17 m² |
| Companion Superior located on Levels 1 and 2 · suitable for a couple · high quality furniture and fittings · muted wall colours · soft carpet floors · hi lo beds with timber surrounds · matching bedside drawers · upholstered arm chairs | $1,400,000 | $323.34 | 25 m² |
Maximum published prices — means-tested government support can reduce what you actually pay. Source: the provider's published pricing.
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