AgedCareAtlas

Southern Cross Care Chinchilla - Illoura

24 Zeller St, Chinchilla QLD 4413, Australia

★★★☆☆ 3/5 My Aged Care Star Rating The Star Rating is the Australian Government's overall quality rating for residential aged care, from 1 star (significant improvement needed) to 5 stars (excellent). It is calculated from the four areas shown under Quality & compliance below: residents' experience, compliance, staffing and quality measures.

Google reviewers rate this 4.0★ (3 reviews)

Type
Residential aged care
Operator
not for profit
Nursing
24/7
  • respite
  • palliative

Illoura Village is a residential aged care facility in Chinchilla, Queensland, operated by Southern Cross Care, a Catholic not-for-profit organisation with over 40 years of experience. The facility offers residential and respite care in a peaceful country environment with skilled staff on site 24 hours a day. Services include chronic disease and advanced care, palliative and end-of-life care, allied health support, a Good Health Program to promote independence and wellbeing, an onsite café serving fresh daily meals, landscaped gardens, and an onsite salon.

Amenities

  • ✓ cafe
  • ✓ garden
  • ✓ hairdresser

Activities & lifestyle

  • ✓ exercise classes
  • ✓ social events

Cultural & language fit

Affiliation
Catholic

Quality & compliance

My Aged Care sub-ratings

The star rating, broken down (May 2026 extract): The four areas the Australian Government scores every home on each quarter — the overall Star Rating is calculated from them. Source: the Department of Health and Aged Care's Star Ratings quarterly data extract (May 2026).

3/5

Residents' experience

5/5

Compliance

2/5

Staffing

3/5

Quality measures

Care time delivered: 201 minutes per resident per day (target 215), of which 44 from a registered nurse.

Compliance action The regulator (the Aged Care Quality and Safety Commission) can take formal action when a home falls short of the standards — from a direction to improve, up to a Notice of Non-Compliance or sanctions. "None current" means no action was recorded against this home in the Government's latest quarterly extract (May 2026).
Notice of Non-Compliance (NCN)

Fees

Fees not publicly disclosed by this provider.

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Anglicare Southern Queensland provides Support at Home aged care services in the Chinchilla area, helping older Australians maintain independence while living at home. Services include personal care and hygiene support, professional nursing care (including medication management, wound care, dementia support, and palliative care), and allied health services such as physiotherapy, occupational therapy, podiatry, and dietetics. The service also offers cleaning and domestic assistance, home maintenance and modifications for accessibility, health and wellbeing programmes, spiritual and pastoral care, and social support to maintain community engagement. Funding is available through the Federal Government's Support at Home programme, and eligible clients can select Anglicare as their approved provider and work with a dedicated Concierge team.

not for profit